Shipping policy

Shipping

We ship our dog beds and accessories worldwide! Shipping costs are calculated automatically at checkout based on the weight, size and quantity of the items in your order.

Orders are usually dispatched from our Auckland warehouse within 48 hours (excluding weekends and public holidays). Once your order has been packed and collected by the courier, you'll receive an email with your tracking details.

New Zealand Shipping

All shipping is calculated automatically at checkout based on the items you order and your delivery location.

Most New Zealand orders arrive within 2–4 business days from the date your order is placed (subject to courier delays).

Rural deliveries may take an additional 1–2 business days.

FREE NZ shipping is available on our Compostable Poop Bags.

Australia Shipping

Delivery to Australia generally takes 7–15 business days.

At checkout, you can choose between:

  • NZ Post Standard: Estimated 5 –12 business days

  • NZ Post International Courier: Estimated 5–7business days

Orders are delivered via NZ Post and their Australian delivery partners AUSPOST usually. Please note these timeframes are estimates only. Australian Customs has strict biosecurity regulations, and customs inspections may cause delays that are outside of our control.

If you require faster delivery, DHL shipping can be arranged at the buyer's expense. Please email info@lifeofriley.co.nz before placing your order. Alternatively, you're welcome to arrange your own freight.

USA & Rest of the World

International delivery generally takes 12–15 business days. Customs clearance and local border inspections can occasionally extend delivery times depending on your country's import processes.

If your country isn't available at checkout, please email info@lifeofriley.co.nz for a shipping quote.

International Shipping Restrictions

Due to international biosecurity regulations, Dog Treats and Coffee Wood Chews cannot be shipped internationally.

If these products are added to an international order, the checkout will prevent the order from being completed.

Customs, Duties & Biosecurity

International orders may be subject to customs inspections, import duties, taxes, GST/VAT, biosecurity checks or other government charges once they arrive in the destination country.

These inspections are carried out by your country's customs or border authorities and are completely outside of our control.

Any duties, taxes, customs fees, GST, import charges or disposal costs are the responsibility of the purchaser.

We recommend checking with your local customs authority before placing your order if you're unsure about any restrictions or possible charges.

Shipping Delays

While we aim to dispatch orders as quickly as possible, occasional delays can occur due to courier networks, customs processing, weather events or periods of high demand.

If we're aware of any significant delay with your order, we'll contact you as soon as possible.

Once your parcel has been collected by the courier, we have limited control over delivery times. If your parcel is delayed, redirected, marked as delivered but missing, or has a failed delivery attempt, we recommend contacting the courier directly using your tracking number.

If you need any assistance, we're always happy to help where we can.

Returns & Change of Mind

We hope you love your Life of Riley purchase, but if you're not completely satisfied, we're happy to help.

We offer refunds, exchanges or store credit on eligible full-priced items returned within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Include all original packaging and tags.

  • Be returned within 30 days of receiving your order.

  • Include proof of purchase.

Original shipping charges are non-refundable.

Return Shipping

As we're a rural business, return courier costs can be quite expensive.

For change of mind returns or exchanges, customers are responsible for the cost of returning their item.

If you'd like, we can usually arrange a pre-paid NZ return courier label for a flat rate of $15. This is often cheaper and easier than booking your own courier. The cost can simply be deducted from your refund or invoiced separately.

Please contact us before sending your return so we can provide the best return option.

Faulty or Damaged Items

If you believe your item has arrived faulty or has a manufacturing defect, please contact us as soon as possible with photos and a description of the issue.

In some cases we may ask for the item to be returned for inspection before determining whether a replacement, repair or refund is appropriate.

If your item is confirmed to have a manufacturing fault, we'll cover the cost of the return shipping and arrange a replacement, repair or refund where appropriate.

Please note our warranty does not cover products that have been altered, misused or tampered with.

For our wool dog beds, removing the wool insert from the white inner lining will void the warranty, as our care instructions advise against removing the wool. Replacement wool inserts and inner linings are available to purchase separately if required.

How to Start a Return

Please email info@lifeofriley.co.nz before sending anything back.

Once your return has been approved, we'll provide instructions on how and where to send your item.

Returns sent without prior approval cannot be accepted.

Return Address

The Life of Riley
c/- Gull Kaukapakapa
1079 Kaipara Coast Highway
Kaukapakapa 0873
New Zealand

View Our Products In Person

You're welcome to view our dog beds before purchasing.

Visits are by appointment only, as we're a rural, home-based business in Kaukapakapa.

Please email info@lifeofriley.co.nz to arrange a suitable time.

This version is cleaner, easier to scan, and more customer-friendly while still covering all the important details. It also avoids wording that could conflict with New Zealand consumer law while setting clear expectations around international shipping and returns.